Req ID: 40177
Department: Tech Institutional Markets Domain
Division: Technology
Location: Hong Kong
About the role
At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the sustainability and financial wellbeing of our customers – whether they’re buying a home, building a business or saving for things big or small
The Desktop Support Analyst is critical to making this happen and will be responsible to work with Global Markets customers to fully understand their needs and requirements and provides appropriate solutions to meet their needs on an ongoing basis. This role will provide 2nd level technical support for Server, PC, LAN and WAN within Global Markets business.
Analysis, problem solve and provide technical consulting services and solutions to business unit issues and requirements.
Undertake performance checking and routine housekeeping of specific trading room platforms.
Maximum availability and usability of the LAN/WAN infrastructure.
Support for Trading Room system and services technology which includes trading room platforms, transactional platforms & vendor provided application and services both server and desktop.
Partake in a rotating support roster to cover Markets open and close.
The incumbent is expected to maintain an extremely high level of technical understanding of the environments utilised
Location: Hong Kong
Role Type: Permanent, Full Time
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Knowledge and troubleshooting skills on Windows 10 Operating systems and Microsoft applications.
Knowledge on PC Hardware and Android Mobile devices.
Strong interpersonal skills and ability to deal successfully with all levels of customers and staff.
Ability to set clear achievable goals, set priorities, meet deadlines, take ownership and work individually and as part of the wider team.
Ability to challenge existing processes and procedures.
Financial markets exposure and understanding with dealing room applications and systems such as Reuters Eikon, Bloomberg and Excel Add-ins etc.
Knowledge of supporting Trading room phone systems (BT/IPC).
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So, why join us?
There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.
But it’s not just our customers who will feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.
We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.
You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 40177
Job Posting End Date
25/05/2023, 11.59pm, (Melbourne Australia)
