Key accountabilities
- Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers
- Communicate with customers in a courteous and empathic way, demonstrating a willingness to assist and a commitment to providing high-quality service.
- Process a range of transactions across the service line accurately and efficiently, referencing shared service knowledge articles to ensure the transaction is consistently executed accordingly to requirements.
- Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues, providing feedback to the customer to ensure they are aware of the progress of their enquiry and/or transaction and work across more than one service line where required in order to meeting operational needs.
Essential requirements
- Looking for candidates with 1 year customer service experience (call centre, admin, retail)
- Need excellent written and verbal communication skills
- Looking for candidates who have previously worked in an office environment
- Intermediate computer skills required -
- Typing
- Using mouse and monitor
- Strong email etiquette
- Proficient in Microsoft office suite, particularly Outlook and Teams
Job Type: Full-time
Salary: $23.50-$28.50 per hour
Benefits:
- Dental care
- Paid time off
- Work from home
Schedule:
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)
Shift availability:
- Day Shift (preferred)
Work Location: On the road
