Application Specialist IH Egypt [Egypt]

 

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Your new role

$ads={1}

Responsible for providing technical and sales support on QuidelOrtho’s products (analyzers, software, reagents) within a geographic territory or list of named accounts in conformity with internal quality criteria and regulatory environment, in order to contribute to the consolidation and development of the installed base. Responsible for driving solution implementation, providing both proactive and reactive customer support, optimizing customer laboratory configuration, and contributing to ultimate retention and menu expansion of current customers, in synergy with the sales team and in accordance with the commercial policy.

What you'll be doing

• Pre-sales Activities:
  Opportunity Qualification: Provides input to sales team during opportunity qualification stage to enable a go/no go decision to be reached.
  Consultative support: Supports sales team with technical expertise to define and position the value of Ortho’s solutions. Collaborates with sales teams to deliver solution demos to potential customers.
  Planning: Conducts initial implementation meeting with customers, alongside sales and FE colleagues

• Product Implementation: Drives and manages efficient implementation of solutions through deep product knowledge and execution of optimal, standardized Ortho processes.
  Ensures pre-installation audits of the systems. Performs the calibration, setting and connection of the systems in accordance with contracts, audits and company specifications.
  Provides training on use of systems. Integrates systems into the lab by assisting the customer in validating the equipment on-site until the TOR is signed. Supports registration of the validation of methods.

• Customer Support: Participates in troubleshooting and re-training to address customer issues, as necessary; works with internal Ortho resources and customer to ensure timely resolution of issues.
  Collaborates in the process of vigilance and management of customer complaints by identifying and diagnosing complaints and recording any event in the Complaint Handling database. Escalates complex issues to the Technical Solutions Center in accordance with the procedure in place. Conducts on-site investigations under the responsibility of the Technical Solutions Center or Regulatory Affairs. Participates in communication of technical and scientific information to customers (Technical bulletin, regulatory affairs notifications, product information, etc.)

• Consulting and Troubleshooting: Optimizes customer laboratory configuration and operation through proactive consulting and troubleshooting. Supports customers over the phone in order to resolve problems related to the use of reagents, equipment and software in accordance with the current vigilance process.

• Forecasting and Reporting: Provides timely and accurate updates on lab activity, account updates, and other reports via CRM system.

• Customer Retention: Monitors customer base and maximizes customer retention rates by ensuring customer satisfaction, optimizing the use of systems through advices and information sharing, strengthening customer’s expertise by leading on-site customer training as needed, anticipating and defending against competitive threats, and leveraging strategic selling framework.

• Account Growth: Collaborates with sales colleagues to identify opportunities for improvements and/or equipment placement within current accounts

  Menu: drives menu adoption at installation, proactively identifies and closes menu expansion opportunities and works with customer to bring current send-outs and esoteric testing in house where possible.

What you'll need to succeed

• Educated as medical laboratory technologist, biologist, biochemist, pharmasist, life sciences or relative science degrees

• Minimum 3 years of Clinical Background: experience in a clinical laboratory, transfusion medicine, or equivalent experience

• Arabic and English must be fluent both in writing and speaking

• IT: Computer/network skills

• Independent Worker: Autonomous, organized and able to deliver results while working in a highly independent and fast-paced team environment

• Business Acumen: Proficient at uncovering key business issues and providing insightful, actionable recommendations for improvement

• Communication: Advanced verbal and written communication skills. Able to influence and convince.

• Key Leadership Attributes: Customer Focus, Drives For Results, Collaborates, Adaptability

$ads={2}

 

.