About Impero:
At Impero, we’re more than just a software company. We come to work each morning knowing that we are creating the best technology solutions designed specifically to keep people, devices and the connections between them safe and effective.
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In our digital world, secure connections are fundamental to effective education and a productive workforce. In the classroom, in an office, in a hospital or in any remote environment, our users count on Impero to make millions of swift, secure and seamless connections every day.
Since 2002, Impero has worked with schools and organisations across the globe. In 2021, Impero acquired Netop, a market-leading classroom management and remote access software company, as well as ContentKeeper, a global leader in web filtering for education. Today we work directly with technical teams, schools, MATs, and Fortune 500 companies in more than 90 countries.
Together, we’re developing a future where we can all be safe and productive online.
Role Responsibilities:
- Own the critical phases of the customer lifecycle that shows a customer what the product can do and how to use it.
- Responsible for actively driving and managing the presales demonstration process.
- Responsible for actively driving and managing post-deployment training process.
- Work with our internal teams to understand success criteria, documenting and handling customers between Sales and Solutions Engineers.
- Articulate the company’s technology and product portfolio, positioning to both academic and technical users.
- Help customers drive value by addressing stakeholder queries and issues as they arise.
- Drive customer engagement and product adoption from training interventions.
- Develop a deep understanding of the customer personas, software use cases and pain points.
- Support the sales function with technical questions and presentations.
- Provide tailored online or face-to-face software demonstrations and product trainings of the Impero solutions to customers, resellers or partners.
- Create and maintain training documentation.
- Spearhead internal cross-functional improvement projects.
- Represent the voice of the customer, and influence the product development roadmap.
- Partner with the account management team on upsell, cross-sell and expansion opportunities.
- Guide and mentor other team members on technical aspects and product deployment.
- Build productive relationships internally and externally, fostering teamwork by keeping colleagues updated on activities.
- Provide accurate and timely management information, to include - activity reports, bid reviews, project forecasts, KPI’s.
- Document processes and workflows in shareable format for future internal use and adoption.
- Maintain internal systems with updates on service activities.
- Act a Subject Matter Expert for all Impero products.
- Contribute to the design and improvement of processes and materials that enhance efficiency and deliver an exceptional customer experience throughout the customer journey.
- Confident presenter and speaker with good communication skills.
- Able to assist in pre-sales engagements to discuss prospect requirements.
- Able to train users on our suite of products.
- Self-motivated and able to adapt to different situations, handling multiple projects at once.
- Ability to work independently as well as part of a team.
- Must be organised and able to prioritise tasks, as well as work under pressure and to deadlines.
- Good balance of product, technical and customer service skills.
- Proficient in Microsoft Suite.
- Able to navigate multiple operating systems and familiarity with devices such as laptops, Chromebooks, and tablets.
- Experience with Adobe Suite preferred.
- Prior experience of working in technology in a US school/district would be a distinct advantage, as too would the experience of school rostering packages.
- Prior experience of being a technology teacher or technology coach preferred.
Language Requirements
- Fluent German language is essential for this role (Conversational and written).
- Spanish, Portuguese, and/or Dutch are also beneficial.
This is a Full Time Permanent role and will be based either in the UK or Romania.
*** STIRCTLY NO AGENCIES ***
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