Job Role
Collaborate and assist the Field consultants in the generation of license inventory report, retrieve relevant paper works and help customers better manage their licenses.
Perform comprehensive research of customer details on Oracle internal applications as well as external websites like Wikipedia, Customer’s corporate website and Google etc.
Effectively work with team members across LIR services to ensure goal achievement for all transactions
In order to maintain and upgrade one’s knowledge in the transaction process and end to end understanding of the business LIR certifications – pre-certification, Bronze, Silver as applicable to be successfully completed
Collaborate with Operational process enablement teams for process improvements, enhancement ideas, UAT testing’s, rebuttal closure
Serves as primary point of contact for all process related inquiries
Key Skills
Strong communication skills (Verbal and Written)
Ability to comprehend while reading journals / articles over the internet and interpret the details in order to process transactions.
Demonstrate good listening and comprehension skills
Should have an eye for detail while carrying out research activity both external and internal
Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
Good quantitative and analytical skills
Ability to manage priorities and meet deadline
Basic Requirements
Any Graduate with 0-2 years of experience in any discipline
Flexible to work in shifts
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