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Core Responsibilities
- Assist in the assignment of housekeeping tasks and rooms to the housekeeping team
- Coordinate daily housekeeping activities with other functional areas within the organisation
- Monitor and update room status to facilitate coordination of housekeeping assignments
- Conduct maintenance checks on housekeeping equipment and machines
- Assist in the coordination of maintenance works for rooms, public areas and housekeeping equipment and machines
- Record and perform safekeeping of lost and found items
- Conduct inventory count on housekeeping supplies and equipment
- Coordinate and monitor follow-up on guest requests
- Handle guests' concerns and feedback
- Provide suggestions to improve housekeeping operations and enhance customer experience
- Assist to monitor team's compliance with organisational and regulatory requirements on hygiene, and workplace safety and health
- Report safety hazards and security threats in accordance with organisational guidelines
- Assist in the execution of response and recovery actions during emergency situations
- Consolidate budget reports for the department
- Maintain housekeeping records and generate reports for the department
- Coordinate meetings for the department
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