Job Number
71827
Job Type
Permanent
Job Title
Mascor : Working Foreman
Computer Skills
Ms Office
Industry
Agriculture
City
Salt Rock
Province
Kwazulu Natal
Job Description
Customer service
- Ensure customer satisfaction is at 100% and all queries are attended to timeously.
- Ensure proper communication regarding jobs in progress
- Enhance facilities
- Improve technical skills in the workshop
- Effective marketing
Profitability
- Ensure the Service Department achieves budget objectives by continual (weekly/monthly) examination of accounts, operating controls and composite figures to allow the necessary improvements and corrective action to be taken where variations occur.
- To operate the service department efficiently which will be measured by 85 % achievement of labour utilization.
- 100 % achievement of labour productive efficiency
- 85 % achievement of overall labour sales efficiency
- Ensure accurate invoicing and job costing in the service department which will be monitored by the achievement of a labour recovery rate.
- To ensure premises and equipment and other assets are controlled and used effectively.
- Plan and allocate the technicians' work based on their skill, expertise, and experience.
- Monitor and boost warranty and service package sales.
- Manage the service schedule and warranty claims.
- Direct and assist technicians to ensure repairs are completed to the desired standard.
- Maintain service processes, policies and guidelines and ensure that they are carried out safely.
- To check completed work and ensure parts and labour are fully accounted for.
- Maintain workshop discipline and organization, ensuring cleanliness and safety of the working environment.
- Communicate with the Branch/Sales Manager regularly to review workshop performance and address any specific issues.
- Co-ordinate with the Branch/Sales Manager over the training needs and experience of the workshop team, and delegate tasks to match these needs.
- Responsibility for the special tool inventory and recommendation of the purchase of new tools if necessary
- To maintain effective control of expenses in line with budget objectives by monthly examination of management accounts.
To apply immediately for this position click here: www.unique.co.za/candidate_registration_1.aspx?JobID=71827&referrer=Unique
Inherent Requirements
REQUIREMENTS:
a. Qualifications:
- i. Min: Grade 12 / N2 & Job-related Trade certificate
b. Experience:
- i. 5 – 7 Year’s experience as a Service Technician (Diesel Mechanic)
KEY COMPETENCIES
- Able to operate under pressure.
- Attention to detail.
- Good communication skills
- Excellent practical skills
- Problem-solving abilities.
- Willing to work in a team.
- Supervisory skills,
- Computer literacy,
- Time management skills
- Motivational abilities.
What Qualification
Grade 12 / N2 & Job-related Trade certificate
Minimum Qualification
Certificate
Status
Available
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