Job Context
Servest Office Services, a division of the Servest Group has an exciting opportunity for a debtors liaison .This role will be responsible for amongst other things invoicing, collecting outstanding balances and maintaining customer accounts.Processing and capturing supplier invoicing and information.You will be expected to utilize strong communication and organizational skills to manage customer accounts.This role will be based at our Cape Town Branch, reporting to the Regional Manager.
Minimum Requirements
- Minimum of 3 years experience in credit control
- Grade 12
- Sound administration skills
- Strong Excel skills and preferably ACCPAC experience
- Strong reconciliation skills
- Attentive to detail
Duties & Responsibilities
- Collect the allocated debtor’s book as well as the allocated 2 months no payment Report, Branch COD Report and STAFF accounts.
- Interpretation of Age Analysis – Identify areas of concern and implement plan of action/discuss with Regional Manager and take action accordingly.
- Identifying payments on the bank statement, Recon daily, submit to Cash Book Clerk and post remittances
- Allocate payments on allocated debtor’s book, COD and Staff accounts once Cash Book is updated on AccPac
- Send Promise to Pay (PTP) report to Head Office daily from the middle of the month until month end
- Report on broken PTPs to Head Office after month end
- Log Promise to Pays
- Send Debtors report to Branch Administrator after month end
- Assist with debtor’s queries on Hygiene and/or SOS book as required
- Assist KAMs and Sales Consultants as required as well as assist with any payment issues or proof of payment including payment of CODs
- Assist with any queries of any nature related to customers’ accounts , billing, service etc
- Visit clients face to face to resolve accounts/billing queries i.e. from their book
- Manage the stop supply process/procedure, including 7 Day and arrear Letters and handover to the Legal department when required.
- Investigate any credit request whether it come in directly from the client and gather all evidence prior to handing to the RM to sign
- Identify and Prepare Journal requests when required
- Request billing changes based on evidence mentioned above as per procedure and using all correct internal documents
- Maintain a functional administrative system and effective filing system to facilitate record keeping as required
- Report Monthly on the debtors book including all comments and actions taken/to be taken
- Maintain List of clients who were exempt from Annual Price increase and notify Ops Department and KAMs when increase date is due
