- (Remote / onsite) act as 3rd line technical support team, Global Support Center (GSC), to handle worldwide escalation issues of E-beam machines
- (Remote / onsite) coordinate escalation process with related stakeholders to drive for timely and structural diagnostics
- Contribute to quality technical documents including service procedures, escalation issue reports, and BKM
- Collaborate with related stakeholders to take improvement measures as a post action of escalation diagnostics
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Collaborate with related stakeholders to support NPI projects- Lead / support CS technical projects
- Transfer knowledge within GSC / to CS through presentation session to help team skill up
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