Customer Support Specialist [Finland]

 

Customer Support Specialist

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

We are looking for a Customer Support Specialist at ABB Oy, Domestic Sales division in Pitäjänmäki, Helsinki. Our customer support team in Finland ensures customer satisfaction by processing all customer related tasks timely and precisely. Our customer support covers a large portion of the ABB product portfolio. We make sure that things and tasks are executed well on-time. Providing high service quality to improve customer satisfaction will highly determine your success in this role. We have a team of professionals and service minded people. We warmly welcome you to join our team of success. We offer you team support and co-operation in different tasks. This is a challenging and rewarding position with a direct customer interface which gives you an opportunity for a personal and professional development. Benefits we offer at the moment include e.g. an annual performance bonus, a flexible working model, subsidized lunch, development & training, employee share ownership program, benefits for families with children, sports, massage and cultural benefits and many hobby clubs.

This position reports to

$ads={1}

Customer Support Manager

Your responsibilities

• Providing Customer Support in commercial related tasks and execute the daily operations (order handling, managing changes and invoicing)
• Providing first class customer service to Finnish customers
• Active collaboration and co-ordination with sales, purchasing and logistics team to ensure customer satisfaction and delivery on-time
• Providing quality service to both internal and external customers
• Ensuring timely and accurate invoicing

Your background

• A Bachelor´s degree in Business Administration or a similar
• Minimum 2 years of progressive customer service or logistics experience
• Previous experience working with SAP and ability to learn new customer service related IS applications quickly
• Excellent interpersonal and communication skills Great team work and proactive attitude, strong attention to details, preventing errors and solving problems
• Ability to manage multiple tasks efficiently Innovation and proactivity is a way-of-working for You
• Excellent communication skills in Finnish and English
• Ideally, you have previous experience of order-delivery process

More about us

ABB Motion keeps the world turning - while saving energy every day. We innovate and push the boundaries of technology to enable the low-carbon future for customers, industries and societies. With our digitally enabled drives, motors and services our customers and partners achieve better performance, safety and reliability. We offer a combination of domain expertise and technology to deliver the optimum drive and motor solution for a wide range of applications in all industrial segments. Through our global presence we are always close to serve our customers. Building on over 130 years of cumulative experience in electric powertrains, we learn and improve every day. In Finland, ABB has about 5000 employees, making it one of the biggest industrial employers in the country. ABB Finland serves its customers in over 20 locations and has production sites in Helsinki, Vaasa, Porvoo and Hamina. As a global company, we’re also able to offer international job opportunities. If you have questions, please contact Terhi Forsbacka, Customer Support Manager, tel. +358 50 332 4502. Interested in joining the crew? Apply for the position by 06.07.2023. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. #LI-hybrid

$ads={2}

 

.