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Intro
Inchcape is an independent, multi-brand automotive Distributor with operations that span countries on five continents. We are present in 36 national markets and operate as a key strategic partner to the world’s foremost premium and luxury car brands for whom we provide an effective and customer centred route to market for vehicles and parts.
In Belgium and Luxemburg, we are the official distributor of Toyota and Lexus. Therefore, we act under the name of Toyota Belgium. Our Belgian headquarters are based in Zaventem.
We are currently looking for an intern to strengthen our Customer Experience (CX) team during 3 to 6 months.
The CX team is dedicated to enhance the overall experience of customers throughout their journey with the brands. The team's primary objective is to ensure customer satisfaction, loyalty, and retention by proactively identifying, analysing, and addressing customer needs, concerns, and feedback. They communicate insights and collaborate with different teams to drive improvements and implement strategies that align with customers' needs and preferences.
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Function
You will work daily with the team on:
- Customer journeys adaptations/implementations
- website optimisation
- new email flows creation
- links with dealers
- …
- Ongoing projects participation
- Voice of Customer (VOC) tool analysis
- Internal & external insights gathering & analysis
- Traffic sensors implementation in our dealership network
- …
- Answering internal requests and collaborating with other marketing teams/departments
Profile
- Currently a student with focus on marketing
- Interested in the automotive industry
- Reliable, structured, organised, solution oriented
- Sense of detail and quality delivering
- Customer centric, with notions of Customer Experience and User Experience
- Knowledge of Microsoft Office suite (Excel, PowerPoint, …)
- B-driving license highly preferred
Offer
You will be part of a dynamic and lively Customer Experience and Marketing department where you will learn from others. You will also get a chance to pilot small projects, work as a team and progress together.
