We are currently looking for a Teamleader Customer Services within our Pharma, Health & Durables Division. As a Teamleader you will be responsible for the Customer Service Team in Pharma.
Key Tasks and Responsibilities:
· Support of day-to-day business
· Ensuring efficient process organization
· Ensuring compliance guidelines
· Ensuring the implementation of the monthly CS reporting
· Monitoring and reporting of customer service metrics
· Ensuring the order confirmation to the customer within 48 hours
· Personnel planning (working hours, holidays, substitution rules)
· Ensuring employee development through regular training planning
· Support for harmonization of global processes in CS
· Conducting team meetings
· Responsible for escalations of complex complaints and issues
Who we are looking for:
You might be a fit with a Masters-Degree in Business Administration or Business Engineering and at least 5-10 years experiences in a leading function within Customer Services.
Requirements/Skills:
- Leadership skills with a convincing and self-confident demeanor
- Experience in order to cash management and service processes
- Experience working directly with customers
- Profound knowledge of SAP SD, BW, Salesforce
- Good knowledge of MS Office, especially Excel
- Very good knowledge of spoken and written English and German
- 2nd foreign language an advantage (Spanish, French, Italian)
- Extensive product knowledge (pharmaceutical or durables)
- Strong communication skills with intercultural understanding
- Excellent judgment and assertiveness
- High level of initiative and a sense of responsibility
- Solution-oriented working methods and ability to work in a team
Art der Stelle: Vollzeit
Arbeitszeiten:
- Montag bis Freitag
Möglichkeit zu pendeln/umzuziehen:
- Montabaur: bereit sein zu pendeln oder vor Antritt der Stelle einen Umzug zu planen (Erforderlich)
Ausbildung:
- Lehre/Ausbildung (Wünschenswert)
Berufserfahrung:
- Kundenservice: 1 Jahr (Wünschenswert)
- Microsoft Office: 1 Jahr (Wünschenswert)
Sprache:
- Englisch (Wünschenswert)
- Deutsch (Wünschenswert)
Arbeitsort: Vor Ort
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