When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.
The job:
We are looking for a motivated Field Service Engineer or experienced instrument user to support our customers with qPCR, Next Generation Sequencing, Flow Cytometry and other exciting product lines. As Field Service Engineer, you will install, service and repair a range of these instruments that are based at customer sites, primarily across Northern Ireland. You will be responsible for delivering service excellence over and above our customer expectations.
This is a field-based role with frequent travel on a weekly basis (c. 5 days per week) to customer sites. The work area will be mainly Northern Ireland (with a focus on Belfast), although travel throughout Ireland and the UK will be vital at times, and there will be a requirement for travel to Germany for training classes. For this role you will ideally be located within easy reach of Belfast.
As a global company, we offer fantastic career development opportunities and training resources, with a number of exciting career pathways dependent on your particular interests and skills. We will provide full product training when you start in role, with ongoing support as you develop.
What will you do?
- Support our customers by providing installation and commissioning, calibrations, qualifications, Preventative Maintenance (PM), troubleshooting and repair services, and training services in a professional and timely manner
- Provide responsive telephone and on-site support and work to ensure that the customer is successful in the use of their instrumentation
- Provide basic product training on our instrumentation to our customers
- Be familiar with and follow policies around handling of spare parts: ordering, usage, returns and inventory
- Produce timely and accurate reports of your own activities, i.e. engineer reports, planned maintenance reports, installation reports, expense reports etc.
- Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations
- Maintain technical competency by attending trainings, employee meetings and remaining up to speed on new products, markets, customers and competitors
- Act as a Thermo Fisher Ambassador, maintaining a high level of customer allegiance by building strong customer relationships and promoting an excellent customer experience
- Help on continuous improvement through our Practical Process Improvement Business System
Who we are looking for:
- Several years’ experience working hands-on with complex instrumentation, either as a Field Service Engineer, Technician or user, including troubleshooting & basic repairs. Instrumentation preferably IVD instrumentation or medical devices, although we are open to other fields
- Comfortable working in a customer-facing role, with a customer-focussed approach
- Self-sufficient, very independent, happy working alone and planning own schedule
- Strong organizational and administrative skills
- Fluent in English
- A valid Driver’s Licence
- Willing and able to travel within your territory 5 days per week, including some overnight stays (c. once per week)
- Familiarity with CRM packages such as Salesforce an advantage
What’s in it for you:
- Competitive salary & annual incentive bonus
- Company car
- Flexible benefits package
- Excellent career progression as part of a global company
About us:
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today!
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
